REFUND/TRANSFER Policy 2026

  • If you need to withdraw due to a change in plans or an injury and you did not purchase Race Roster Enhanced Refund Protection Program, you can choose to either refund your entry (as per the refund schedule below) on the current policy or transfer your entry to someone else.

    • Withdrawals submitted up until midnight 31st August 2026 will receive 50% refund of the entry fee paid.

    • Withdrawals submitted between 1st September 2026 and midnight 31st October 2026 will receive 25% refund of the entry fee paid.

    • Withdrawals submitted after midnight 31st of October 2026 will receive no refund. Entry transfers between individuals are available until 11.59pm on the 1st of December 2026.

    Requests for withdrawals can be notified by contacting the organisers via info@thespectacle.co.nz. Refunds will be made via the method your entry was paid (i.e. either credit card or internet banking). Refunds will be made within 10 working days of submission. Please notify the organisers if your bank account is different to the one your entry was purchased with.

    No deferrals will be accepted beyond those related to pregnancy and postpartum.

  • Transfer your entry to another event distance or category (upgrades or downgrades):  

    • Your accepted entry can be transferred to another distance, or category up until 11.59pm on the 1st of December 2026 via the online registration portal. 

    • Transfers to a more expensive event will also be required to pay the fee difference from the original event to the new event at current event price as of the date of the transfer.

    • Transfers to a shorter distance will not be refunded the difference from the original event price to the new event price.

    Transfer your entry to someone else:

    • All Person to Person transfers will incur a $25 transfer fee.

    • Person to Person transfers accepted up until 11.59pm (NZ Time) on 1 December 2026 via the online registration portal. No Person to Person transfers will be accepted after this date.  

    • Entrants can only transfer their entry to someone else within the same distance event already entered.  

    • Merchandise purchases paid for at the time of entry by the original person entering (if any) which are paid by the Event Owner to a third-party are non-refundable as are donations made. Merchandise will be at event registration for collection or can be sent out to the original person entering with courier track and trace at the cost to that person.

    • It is not possible to transfer your entry to someone else who is wanting to do a different distance event via Race Roster. The person receiving the entry transfer can contact info@thespectacle.co.nz to change the event distance once the transfer has been made. The upgrade and downgrade conditions stated above will apply.

    • To transfer an entry to someone else, the initial registrant must log in to the online registration system (Race Roster), select ‘Transfer Registration’ and follow the necessary steps. Please note: the receiving athlete will be sent a link to complete the registration.

  • To provide peace of mind when registering, we recommend purchasing RRERPP.

    You can read more about RRERPP, what it covers, and how to make a claim here.

  • If you purchased Race Roster Enhanced Refund Protection Program with your original entry and wish to change your entry:

    • Changing to a more expensive event - you will need to purchase the Race Roster Enhanced Refund Protection again when completing the transfer to ensure you remain covered for your new registration. 

    • Changing to a less expensive event - You will remain covered for your new registration. No refund of the difference in price of Race Roster Enhanced Refund Protection will be provided.

  • In the case of pregnant of postpartum athletes, entries can either be deferred to one of the following two years or downgraded to a different event at no cost to the athlete.